1. Return Eligibility​

You may request a return under these conditions:

• The item is unused, in its original packaging, and includes all tags/accessories.

• The return is requested within 30 days of delivery.

• The product is defective, damaged, or incorrect due to an error on our part.

Non-returnable items:

• Digital products (e.g., software, downloads).

• Personalized/custom-made items.

• Clearance or final-sale items.

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2. How to Initiate a Return​

1. Contact us​ at support@urbanity.latwith:

   • Your order number.

   • Reason for return.

   • Photos (if the item is damaged/defective).

2. Our team will respond within 1–2 business days​ with return instructions and a shipping address.

3. Pack the item securely in its original packaging and include proof of purchase.

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3. Refund Process​

• Refunds are issued to the original payment method​ after we receive and inspect the returned item.

• Processing time: 3–5 business days​ after approval.

• Bank/postal delays may add 3–7 business days for the refund to appear in your account.

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4. Exceptions & Notes​

• Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).

• Items damaged by customer misuse or returned after 30 days are ineligible for refunds.

• Sale/discounted items may only qualify for store credit or exchange.

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5. Contact Us​

For questions or return requests:

• Email: support@urbanity.lat

• Phone: +1 (209) 866-3411

• Address: 210 Ponderosa Dr, Harker Heights, TX 76548

We aim to resolve all issues promptly and fairly. Thank you for trusting Urbanity!