1. Order Processing Time

Please allow 1-2 business days​ for order processing and verification before your item is shipped. Orders placed on weekends or US holidays will be processed on the next business day. Pre-order or custom items will have specific processing times clearly noted on the product page.

2. Shipping Destinations

I currently ship to addresses within the United States. If you are located outside the US and are interested in purchasing, please contact me at support@urbanity.latbefore placing your order to discuss potential international shipping options and costs.

3. Shipping Methods and Carriers

I primarily partner with reliable carriers such as USPS, UPS, and FedEx to balance cost-efficiency and delivery speed. The specific carrier used will depend on the package size, weight, and destination. Expedited shipping options may be available at checkout for an additional fee.

4. Shipping Costs

• Free Standard Shipping​ is offered on all orders over $[Insert Amount]​ within the contiguous United States.

• Orders under $[Insert Amount] will have a calculated shipping fee displayed at checkout.

• Shipping costs for locations outside the contiguous US (e.g., Alaska, Hawaii, US territories) will be calculated and displayed at checkout.

5. Shipment Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow a few hours for the tracking information to activate on the carrier’s website.

6. Delivery Times

• Standard Shipping:​ Typically 3-7 business days after shipment (within the contiguous US).

• Expedited Shipping:​ Typically 1-3 business days after shipment.

Please note that these are estimated transit times provided by carriers and are not guaranteed. Delivery may be affected by factors such as carrier delays, weather conditions, or customs processing (for international shipments).

7. Returns & Shipping

Please refer to the separate Return & Refund Policy​ for detailed information. In general:

• If the return is due to an error on my part (e.g., wrong item sent), I will cover the return shipping costs.

• For customer-initiated returns (e.g., change of mind), the customer is responsible for the return shipping fee.

8. Risk of Loss

All items ship from my location in Harker Heights, TX. Responsibility for the package transfers to the customer upon delivery to the carrier. I am not responsible for lost, stolen, or damaged packages after they have been marked as “delivered” by the carrier. Please ensure your shipping address is correct and complete at the time of order placement.

9. Contact Information

If you have any questions about your order or this policy, please feel free to reach out:

• Email:​ support@urbanity.lat

• Phone:​ +1 (209) 866-3411

• Address:​ 210 Ponderosa Dr, Harker Heights, TX 76548

Thank you for supporting Urbanity!